Service Level Agreement

The Service Level Agreement for E-services aims at stating and clarifying the quality level of the services provided through EXIM Bank E-service Portal, as well as the beneficiary rights and duties of EXIM Bank. This Agreement is an explicit agreement between EXIM Bank and all those who desire to benefit from its E-services. Therefore, vising the portal for receiving any of the services included in this Agreement is a consent by who desire to obtain the services to all terms and conditions stated in this Agreement.

Confidentiality and privacy of the information of users and visitors are the top priorities of EXIM Bank, the Portal exerts all possible efforts to present high-quality services to all beneficiaries through the privacy Policy and confidentiality of information.

1- The Digital Services Portal allows user account registration, through which beneficiaries may submit              their requests for services and products provided by EXIM Bank through the Portal.

2- EXIM Bank provides auxiliary tools to assess the customer's need and provide the right product for                him.

3- Registration is limited to citizens and residents of the Kingdom of Saudi Arabia and through the                      National Single sign-On service.

4- Beneficiaries' requests are addressed fairly and confidentially, and responses will be via the system,                SMS, or Emails.

5- Registration should be using the same information in the ID, and the entered data should be correct.              Incorrect entered or attached data will lead to discarding the request.

6- Visitors' login to EXIM Bank Portal is deemed to be an approval of all use terms and conditions. 

1- EXIM Bank Portal administration is to privacy and confidentiality in addressing beneficiaries'                            requests.

2- The Portal administration is entitled to discard non-compliant requests or that include incorrect data.

3- The Portal administration is entitled to temporarily suspend some services or systems for                                  maintenance or other reasons.

4- Portal visitors shall not access the Portal with the intention of damaging it or corrupting any of its                  content.

5- EXIM Bank Portal administration is responsible for solving registration and login issues and other                    problems related to accessibility to any of the Portal sections.

6- Portal visitors shall report any failure or error, if any, with the aim of improving the content and                        functions of the Portal.

7- Applicants are fully responsible for their choices and for abiding by the relevant laws and regulations              of services provision, in case of violating the same, the Applicant shall be legally responsible                            ​without any responsibility toward EXIM Bank.

EXIM Bank Portal includes a section for helping and supporting beneficiaries, through the diverse communication channels in the Portal. This section provides all the kinds of help that EXIM Bank Portal visitors may need. The content is meant to suit the largest possible number of visitors, so different readable and mass media materials are available in different forms, in addition to detailed information and links to some other helpful sections. EXIM Bank Portal administration is also responsible for responding to the inquiries received through the Contact Us​ page.